Returns & Exchanges
Due to the perishable nature of our tinned seafood, we are unable to accept physical returns, but we are committed to ensuring you are 100% satisfied with your catch. If your order arrived damaged or didn't meet your expectations, please reach out to our team within 30 days of delivery for a full refund or replacement.
Document the Issue
Take clear photos of the shipping box and any damaged tins or quality concerns as soon as your package arrives.
Contact Our Team
Email [email protected] with your order number, the specific products affected, and the photos you took.
Review Process
Our customer success team will review your request within 48 business hours to determine the best resolution for your situation.
Refund or Reship
Once approved, we will either issue a refund to your original payment method or ship out a fresh supply of conservas at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing